Privacy Policy

CourtBook Solutions ("CourtBook," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our court booking platform and related services (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT ACCESS OR USE THE SERVICE.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, phone number, and password when you create an account
• Club Owner Information: Business name, business address, contact details, and payment information
• Member Information: Name, phone number, membership details, and booking history as provided by clubs
• Communications: Records of correspondence when you contact us

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, booking patterns, timestamps, and referring URLs
• Cookies and Tracking: Session cookies, authentication tokens, and analytics data (see our Cookie Policy)

1.3 Information from Third Parties

We may receive information from clubs that use our platform regarding their members, as well as from analytics providers and service partners.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving the Service
• Processing bookings and facilitating communications between clubs and members
• Authenticating users and maintaining account security
• Sending transactional notifications (booking confirmations, reminders)
• Analyzing usage patterns to improve user experience
• Detecting, preventing, and addressing fraud, abuse, or security issues
• Complying with legal obligations and enforcing our terms
• Communicating about updates, features, or promotional offers (with consent where required)

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, we process your data based on:

• Contract Performance: Processing necessary to provide the Service you requested
• Legitimate Interests: Improving our Service, fraud prevention, and security
• Legal Compliance: Meeting legal and regulatory requirements
• Consent: Where you have explicitly agreed to specific processing

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including hosting, analytics, payment processing, and customer support. These providers are contractually bound to protect your data.

4.2 Club Partners

When you use the Service as a member, your booking information is shared with the relevant club. Clubs are independent data controllers for their member data.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Retention

We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained while your account is active and for up to 7 years after closure for legal compliance
• Booking Records: Retained for the duration of the club's subscription plus 7 years
• Usage Analytics: Aggregated data may be retained indefinitely; identifiable data is deleted after 26 months

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments.

HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY. YOU ACKNOWLEDGE THAT YOU TRANSMIT DATA AT YOUR OWN RISK.

7. Your Rights

7.1 GDPR Rights (EEA, UK, Switzerland)

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

7.2 CCPA Rights (California Residents)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed and to whom
• Opt-out of the sale of personal information (we do not sell personal information)
• Access your personal information
• Request deletion of personal information
• Non-discrimination for exercising your rights

7.3 Exercising Your Rights

To exercise these rights, contact us at help@courtbook.org. We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: